Support

Answers to the questions that come up most.

Bringing a library from Goodreads

On goodreads.com in a browser (not the app), open My Books, then Tools, then Import and export, and choose Export Library. Save the file to your iPhone, then in Spinewick choose Add, Import a library, and pick the file. Importing twice is safe: books already in your library are not added again.

Bringing a library from StoryGraph

In StoryGraph, open Manage Account and choose Export StoryGraph Library. Save the file to your iPhone and pick it in Spinewick in the same way.

A book was not found

Try fewer words, the author’s surname, or the title in its original language. If you scanned a barcode nobody knows yet, search for the book by its title: the edition you pick keeps the ISBN of your copy. And any book can be added by hand; a title is enough.

A book has no cover

It still gets a spine and a cover in bookcloth, in a colour of its own. Spinewick keeps looking for the real cover and fills it in when a catalogue has it.

The reminder does not arrive

Check that notifications are allowed for Spinewick in the Settings app, and that a reminder time is set in Spinewick’s own settings.

Subscriptions and refunds

Spinewick Plus is bought through Apple. You can cancel in the Settings app under your name, then Subscriptions. Refunds are decided by Apple at reportaproblem.apple.com.

Something else

A contact address will be listed here before the app is released.